We are HOW you work remote
Our Commitment to Our Clients
By March of 2020, the Coronavirus (COVID-19) was gripping the world, crippling travel not only across the country but even trips to the local grocery store became hazardous. It was not long before we began to realize the dangers and risks of exposure to this virus. The pandemic spread quickly and has affected our lives in ways we never thought possible. And not only our lives have been restricted but many of our livelihoods as well. Business has been significantly impacted all over the world. The transportation industry, in almost every community had been virtually shutdown. The economic stress mounted rapidly.
But our Panther Team reacted as we always do. We steered toward our challenges and adapted.
We quickly, and with purpose, shifted our entire staff and accompanying resources to a full 'remote work' engagement. We activated longstanding contingency plans to move every employee home, each with the resources needed to ensure work at full capacity of better. All non-essential travel was cancelled and all scheduled meetings were moved to video-conferencing or virtual meeting scenarios. Our call was moved but remained open and continued to receive, route and answer calls during each client's regular work hours each day. And all in-person training is now being offered via video-conferencing.
Understanding that our client's were in a transition to remote work as well, we examined each client's situation and needs, and developed aggressive and creative methods to ensure that our systems were properly configured to ensure that funding, contracting, invoicing and key data collection processing was seamless and efficient even though many operations were now at a lower capacity or disjointed due to the need to work at home. We added key elements to our systems to provide the proper coding, identification methods, and programming set ups our clients needed to process the CARES Act funding. We added electronic signature for certain clients who needed to speed up the contract and certificate signing times. and we added our Disaster Readiness module for some states needing to track resources and capabilities, as well as report out to emergency operations agencies on a real-time basis. Our overall objective was to ensure that all of the recipients we serve across the country continued to receive the services and funding that was needed to keep public transportation safe and moving in the state's that we serve.
And as the federal CARES Act (stimulus initiative) began develop, we were among the first to gather information, develop quick strategies, coordinate solutions with our clients, and implement them almost immediately. In fact, due to our collaborative efforts a significant number of our states were able to get funding out airports and transit agencies within 30 days of the initial announcement that stimulus money was going to be made available for public transportation.
We continue our efforts today, to ensure each state we serve has what is needed to serve the public no matter the environment we work in. And we will continue to 'Work at the Speed of Remote' until the risk of COVID-19 subsides and we can all go back to our offices or places of our choosing.
But our Panther Team reacted as we always do. We steered toward our challenges and adapted.
We quickly, and with purpose, shifted our entire staff and accompanying resources to a full 'remote work' engagement. We activated longstanding contingency plans to move every employee home, each with the resources needed to ensure work at full capacity of better. All non-essential travel was cancelled and all scheduled meetings were moved to video-conferencing or virtual meeting scenarios. Our call was moved but remained open and continued to receive, route and answer calls during each client's regular work hours each day. And all in-person training is now being offered via video-conferencing.
Understanding that our client's were in a transition to remote work as well, we examined each client's situation and needs, and developed aggressive and creative methods to ensure that our systems were properly configured to ensure that funding, contracting, invoicing and key data collection processing was seamless and efficient even though many operations were now at a lower capacity or disjointed due to the need to work at home. We added key elements to our systems to provide the proper coding, identification methods, and programming set ups our clients needed to process the CARES Act funding. We added electronic signature for certain clients who needed to speed up the contract and certificate signing times. and we added our Disaster Readiness module for some states needing to track resources and capabilities, as well as report out to emergency operations agencies on a real-time basis. Our overall objective was to ensure that all of the recipients we serve across the country continued to receive the services and funding that was needed to keep public transportation safe and moving in the state's that we serve.
And as the federal CARES Act (stimulus initiative) began develop, we were among the first to gather information, develop quick strategies, coordinate solutions with our clients, and implement them almost immediately. In fact, due to our collaborative efforts a significant number of our states were able to get funding out airports and transit agencies within 30 days of the initial announcement that stimulus money was going to be made available for public transportation.
We continue our efforts today, to ensure each state we serve has what is needed to serve the public no matter the environment we work in. And we will continue to 'Work at the Speed of Remote' until the risk of COVID-19 subsides and we can all go back to our offices or places of our choosing.
Adapting Business to the
|
Preparing Clients for the
|
Panther CARES about
|